Terms and Conditions

Terms and Conditions
General terms and conditions
To the conditions of utilisation and creation conditions on user software
Stand: Jan 2012
Preamble
The object of these conditions are:
A) The surrender of the use of standard software (ARCAD Systemhaus, in the following ASBM called) according to performance specification;
B) the development, update and/or extension of individual software as well as the furnishing of adaptations of standard software according to functional specifications;

C) the expert advice and support of the user
As well as the grant of rights of use the software products.
§1 Scope of services

A) The standard software is delivered in an executable code with online help instead of a reference manual.
The agreements with the user arise from the order acknowlegdement for standard software.
The ASBM may deliver software as a data carrier (tape, CD-ROM), by data communication or by email.
The training consists of a first-time training of the service staff of the user regarding the use of the programs and in the use of the corresponding forms and data carriers.
In return the user makes suitable staff available to the ASBM for his offered training and seminars.

B) the development of individual software can enclose according to agreement:
- Problem analysis
- Organisation / system planning
- Programming
- Program test
- Documentation
- Training in the use of the programs
The problem analysis consists of the formulation of a proposal on account of the functional specifications how the described tasks by the user can be solved (rough conception).
Organisation means the definition of work routines in verbal and/or graphic form according to the put requirements in the rough conception.
The consequential organisation description (fine concept) is to be bindingly signed by the user (organisation acceptance test) and serves as a sole basis for the programming.
If necessary, the final system configuration is determined.
The programming translates the work routines agreed in the organisation description into the suitable system language.
The closing program test follows after the programming.
The documentation is complied with the usual regulations of the ASBM and consists normally as a verbal description and online help. This is made available to the user after the completion of work.
The ASBM offers suitable trainings and seminars for the briefing.
As per paragraph 1a) mentioned regulations apply accordingly with regard to the briefing.
The single arrangements negotiated with the user about the development of individual software arise from the order acknowledgement i.e.
From the functional specifications.

C) Consulting service and support can refer to:
- Problem analysis
- Programming
- Program test
- Documentation
- Changeover planning
- Project management
- Briefing
The negotiated agreements with the user arise from the
Order acknowledgement or from the attendance confirmation.

§2 Cooperation of the user

The user commits himself to the cooperation to the extent reasonable of these conditions.
Beside the perhaps necessary presentation of the functional specifications and the organisation acceptance, the user will immediately supply with all information to the ASBM which is necessary to the stipulated performance delivery by the ASBM.
The user particular makes available

• all resources in his company which are required for the necessary work in time.
  This concerns the machine-oriented components (as hardware, system software, network and programs), as far as the system is not installed ready for use according to order acknowledgement by the ASBM as well as the availability of own employees.
  Additional expenditure due to missing or restricted availability will be charged at cost.
  A contact person has to be named who can give binding information and is equipped with the necessary decision competence.
  The user has to let this contact person for the duration of the works out for 80 percent from the day trading.
  Skilled staff make available, this is able to use the programs.
  To intial the quantity listing created on account of his statements.
  To test the passed solution for possible deficiencies, before the operational use has begun.
  
• If necessary to make available its computer system for test purposes.
  
Any additional expenses for the ASBM caused by the user due to incomplete or wrong specifications, goes to costs of the user.
The user takes over the individual arrangement of the necessary vouchers and the suitable adaptations of the vouchers must be done by the user.

§3 Realisation

In exception cases they can be carried out also in the offices of the user after prior consultation.
In such exception cases the journey time for round trip are part of the working hours.
The ASBM is entitled to confer the execution of all or part of works on third parties.
The ASBM is entitled to partial performances as well as calculations.

§4 Delivery of the program / program acceptance

Every program will be delivered with a delivery note.
In addition, the user makes available the necessary data carriers.
Programs according to paragraph 1a) are considered to be accepted after handing over.
Programs according to paragraph 1b) are immediately to be accepted by the user after handing over.
The acceptance test is documented by countersignature of the user on the software-acceptance certificate.
If the user omits from the acceptance test, the programs are regarded as accepted after four weeks after handing over and two weeks after single changed modules i.e. functions, unless a considerable defect is proved which makes the use of the programs impossible.
The ASBM will point out the implication of omission to the user when handing over.

§5 Payment

The payment amount for the surrender of the products arises from the order acknowledgement.
Provided that in it nothing else is agreed, the calculation follows immediately after service provision.
For the rest, it follows for

• The surrender of standard software (paragraph 1a) with the program handing over;
  
• The development, update and/or extension of individual software as well as for the furnishing of adaptations with standard software (paragraph 1b) to 50 percent of the price agreed in the order acknowledgement or with ordering, to 40 percent by delivery and to 10 percent with acceptance test;
  
• The consultation and support of the user after service provision on the basis of the user signed application reports i.e.
  proofs of service.
  
The calculation of additional performances (e.g., delivery of data carriers) follows after the same principles.
All prices for the service provision are quoted plus at that time valid value added tax and are immediately payable without discount.
The ASBM is entitled to charge interest at the rate of 4 percent above the respective basis interest rate set of the ECB when there is a delay of payment.
The user can only assert a right to retain, as far as it is basisd on claims from the same contract.
He is only entitled to an accumulation if the ASBM has accepted the counterclaim or it has legally been ascertained.

§6 Rights of use

The ASBM grants the user the not transferable and not exclusive right of use the software according to the order acknowledgement.
The user is entitled to insert the software in its unchanged form for the number of defined user mentioned in the order acknowledgement.
Moreover, he is entitled to operate several clients.
The software is only allowed to be used on one logical server.
The user is not allowed to redevelop or translate the software products and not to extract tracts of the program.
The data model (tables and fields of the data base) is a component of the ARCAD system house software and protected by copyright, too.
The customer is not entitled to analyze the SQL command sequences by execution of the program i.e.
To pass on.
The making of from up to two copies is only allowed for data protection.
The user will make recordings about the whereabouts of the copies which can be seen by the ASBM if requested.
Documentations may not be multiplicated.
The user will provide chronologically unlimited that the software products, its duplication, the documentations and perhaps
Hard copies without written approval by the ASBM are not made accessible to third parties.

§7 Protective rights

The ASBM takes over the liability that the sold product is as those in the Federal Republic of Germany freely from protective rights of a third party.
If third parties should assert entitled claims from protective rights , a licence will obtain by the ASBM after their choice and at their expense either for the user, or replace the sold product with a protective-unlegislated or - if these measures are not practicable or only with unreasonable economic expenses - take it back against compensation of the possibly not yet spent payment.
The ASBM exclusively guarantees for further claims in accordance with from paragraph 11.

§8 Performance requirements / delay

The delivery dates arise from the project plan.
A timely and stipulated production of the performances owed by the ASBM is possible only if the user fulfils his cooperation duties mentioned under paragraph 2 on time.
If it comes by request of the user for changes of the agreed performance extent, it requires a new written agreement about the delivery date.
Any additional costs are to the account of the user.
By delays in the production of performances or cooperation duties an adequate extension is to be placed to the other contracting partner in writing and at the same time to threaten the refusal of the performance acceptance at the end of the extension.
After unsuccessful expiration of such an extension the contracting partner who has placed the extension can terminate the contract.
The performances produced by the ASBM till then are to be compensated.
Claims for damages of the user because of delays or the failure of performance are excluded, as far as the ASBM is not charged with intention or gross negligence.
If the user is with the payment of a former delivery or performance in delay, the ASBM is entitled to hold back performances without being obliged to the compensation of a perhaps originating damage.

§9 Transfer of risk

Software products are replaced by the ASBM free of charge when they become lost during the dispatch to the user go or are damaged.
If the loss or the damage enters after handing over, the replacement by the ASBM is performed against refund.

§10 Guarantee

It is not to be excluded according to the state of the technology that defects exist in programs and matching material.
Defects lie before with not merely to inessential deviations of the organisation i.e. performance specification.
The guarantee of the software product encloses the error diagnosis and the debugging, as far as the user has immediately transmitted the defects, with not immediately recognizable defects, nevertheless, at the latest 6 months after handing over or - with program acceptance test according to paragraph 1b) - 6 months after acceptance test of the programs, with a shortage description in writing to service communication.
The removal of bugs follows through delivery of a new update status of the software.
Requirement is that the bug is reproduceable and in each case appears in the last update status assumed by the user.
The warranty deed is not to apply as far as defects are basisd on changes that the user or from the ASBM authorized third parties have not carried out in the software or their configuration as well as if the user carried out data updates by direct access on the data base.
The ASBM reserves the right to provide an interim solution to the avoidance of the defects up to final debugging if this is possible with adequate expenses and if the user cannot finish unpostponeable tasks on account of the bug any more.
If the remedy of defects of the hardware products does not succeed or a software product error is not either removed within an adequate period of time or in a manner reasonable to the user is avoided, the right of the user to the redhibitory action or reduction remains untouched.
Further claims are excluded, until compelling legal regulations oppose.
If the verification by the ASBM does not prove that a defect is existent or that the defect is basisd on changes of the user or caused by third parties which are not approved by the ASBM, the user pays the costs for the resulted expenses of the ASBM.

§11 Further claims for damages

The ASBM is liable, for whatever legal reason - also on delay and impossibility - only with intention and gross negligence, unless, it concerns the violation of essential cardinal obligations of the contract or the customer would be disadvantaged for other absolutely unreasonably reasons.
For claims due to infringement of pre-contractual obligations, on default in performance of contract, because of miscounseling and support of the software operation or from software defects, the ASBM is only liable as far as its intent or gross negligence is a burden or is liable when warranted characteristics are missing.
In particular for lacking economic success, loss of profit, business interruption, indirect damages, secondary damages and claims of third parties are not guaranteed in the circumference of the disclaimer of liability & 11 paragraphs 1.
The customer becomes on{after} it pointed out that he must save the data edited and processed by him{it} appropriately against a loss.
It is expressly pointed out to the fact that the ASBM take over no liability for a data loss and from it resultant damages{harms}, until is stuck{guaranteed} in the cases of the intention{design} and the coarse{rough} carelessness{negligence} compelling{urgent} and the customer has made sure by holding ready the data in machine-readable form that the data with defensible expenses{expenditure} can be reconstructed.
The ASBM does not replace the expenses{expenditure} for the replacement of lost data.
The liability for immediate personal damages and damages to property which originate to the customer from coarse{rough} carelessness{negligence} on the part of the ASBM takes over the ASBM.
Immediate damage{harm} is those expenses{expenditure} which are necessary to the recovery of the injured property{good}.
The liability is delimited to the amount of the order acknowledgement or.

§12 Secrecy

The ASBM undertakes to treat all her{their} business secrets becoming known within the scope of this contract and trade secrets of the user confidentially and not to reveal third{third parties}.
This liability will likewise impose the ASBM on her{their} employees.
The preceding regulations{stipulations} count{apply} accordingly to the user and his employee.

§13 Data protection{privacy}

The personal data preserved in connection with the business relation of the user will be handled considering the legal regulations with the ARCAD Systemhaus or their affiliated companies.

§14 Rücksendekostenvereinbarung, Widerrufsrecht bis zu 14 Tagen, Ausschluss des Widerrufsrechts

Vereinbarung über die Kostentragung: Machen Sie von Ihrem Widerrufsrecht Gebrauch, haben Sie die regelmäßigen Kosten der Rücksendung zu tragen, wenn die gelieferte Ware der bestellten entspricht und wenn der Preis der zurückzusendenden Sache einen Betrag von 64 Euro nicht übersteigt oder wenn Sie bei einem höheren Preis der Sache zum Zeitpunkt des Widerrufs noch nicht die Gegenleistung oder eine vertraglich vereinbarte Teilzahlung erbracht haben. Anderenfalls ist die Rücksendung für Sie kostenfrei.

Widerrufsbelehrung

Widerrufsrecht
Sie können Ihre Vertragserklärung innerhalb von 14 Tagen ohne Angabe von Gründen in Textform (z.B. Brief, Fax, E-Mail) oder - wenn Ihnen die Sache vor Fristablauf überlassen wird - auch durch Rücksendung der Sache widerrufen.

Die Frist beginnt nach Erhalt dieser Belehrung in Textform, jedoch nicht vor Eingang der Ware beim Empfänger (bei der wiederkehrenden Lieferung gleichartiger Waren nicht vor Eingang der ersten Teillieferung) und auch nicht vor Erfüllung unserer Informationspflichten gemäß Artikel 246 § 2 in Verbindung mit § 1 Abs. 1 und 2 EGBGB sowie unserer Pflichten gemäß § 312g Abs. 1 Satz 1 BGB in Verbindung mit Artikel 246 § 3 EGBGB.
Zur Wahrung der Widerrufsfrist genügt die rechtzeitige Absendung des Widerrufs oder der Sache.

Der Widerruf durch Rücksendung der Ware oder per Brief ist zu richten an:

Arcad Systemhaus
Bernhard Metzger
Annabergstrasse 3
45721 Haltern am See


Widerrufsfolgen:
Im Falle eines wirksamen Widerrufs sind die beiderseits empfangenen Leistungen zurückzugewähren und ggf. gezogene Nutzungen (z.B. Zinsen) herauszugeben.
Können Sie uns die empfangene Leistung sowie Nutzungen (z.B. Gebrauchsvorteile) nicht oder teilweise nicht oder nur in verschlechtertem Zustand zurückgewähren beziehungsweise herausgeben, müssen Sie uns insoweit Wertersatz leisten.
Dies kann dazu führen, dass Sie die vertraglichen Zahlungsverpflichtungen für den Zeitraum bis zum Widerruf gleichwohl erfüllen müssen.
Für die Verschlechterung der Sache und für gezogene Nutzungen müssen Sie Wertersatz nur leisten, soweit die Nutzungen oder die Verschlechterung auf einen Umgang mit der Sache zurückzuführen ist, der über die Prüfung der Eigenschaften und der Funktionsweise hinausgeht.
Unter 'Prüfung der Eigenschaften und der Funktionsweise' versteht man das Testen und Ausprobieren der jeweiligen Ware, wie es etwa im Ladengeschäft möglich und üblich ist.
Paketversandfähige Sachen sind auf unsere Gefahr zurückzusenden.
Sie haben die regelmäßigen Kosten der Rücksendung zu tragen, wenn die gelieferte Ware der bestellten entspricht und wenn der Preis der zurückzusendenden Sache einen Betrag von 64 Euro nicht übersteigt oder wenn Sie bei einem höheren Preis der Sache zum Zeitpunkt des Widerrufs noch nicht die Gegenleistung oder eine vertraglich vereinbarte Teilzahlung erbracht haben.
Andernfalls ist die Rücksendung für Sie kostenfrei.
Nicht paketversandfähige Sachen werden bei Ihnen abgeholt.
Verpflichtungen zur Erstattung von Zahlungen müssen innerhalb von 30 Tagen erfüllt werden.
Die Frist beginnt für Sie mit der Absendung Ihrer Widerrufserklärung oder der Sache, für uns mit deren Empfang.

Besondere Hinweise:
Bei einer Dienstleistung erlischt Ihr Widerrufsrecht vorzeitig, wenn der Vertrag von Ihnen und 'Arcad Systemhaus' auf Ihren ausdrücklichen Wunsch vollständig erfüllt ist, bevor Sie Ihr Widerrufsrecht ausgeübt haben.
Ende der Widerrufsbelehrung

Ausschluss des Widerrufs
Das Widerrufsrecht besteht nicht bei Fernabsatzverträgen, zur Lieferung von Waren, die nach Kundenspezifikation angefertigt werden oder eindeutig auf die persönlichen Bedürfnisse zugeschnitten sind oder die auf Grund ihrer Beschaffenheit nicht für eine Rücksendung geeignet sind oder schnell verderben können oder deren Verfalldatum überschritten würde, zur Lieferung von Audio- oder Videoaufzeichnungen oder von Software, sofern die gelieferten Datenträger vom Verbraucher entsiegelt worden sind oder zur Lieferung von Zeitungen, Zeitschriften und Illustrierten

§15 Nebenabreden, legal venue, right{law} to be applied{used}

Nebenabreden, updates{changes} and/or supplements{complements} of the contract need to her{their} effectiveness of the character font form.
Should be ineffective{inoperative} single of the preceding regulations{stipulations} - for whatever legal reason - or become, the effectiveness of the remaining regulations{stipulations} is not thereby touched.
Legal venue for all litigations{disagreements} arising in connection with the contractual relationship is Marl if the user is an independent commercial agent.
Nevertheless, the ASBM is entitled to select the court{dish} local-responsible for the users.
It is worth the right{law} of the Federal Republic of Germany.
Stand{State}: March, 2005